This section is dedicated to answering common technical queries
Q. Do I require my IT Department to support the system?
A. No. The software is fully supported by us. We have a dedicated Customer Support Team that will deal with all day to day issues.
Q. Do I need to have access to Wi-Fi?
A. No. The software is not an ‘App’. Whilst the product is Wi-Fi enabled, there is no requirement to have Wi-Fi for the functionality of the system.
Q. What should I do if “My Home" has stopped?
Q. How can I get "My Home" back on the front screen?
Q. Why am I seeing "This app can only be used as part of a DRTS Session"?
Q. What should I do if it says “Please Select the DRTS Library” when trying to access Movie Nights or Music within RITA?
Q. How do I access the RITA System?
A. You access the RITA System through the "My Home" App.
Q. Where is the Volume Control?